Terms of Service

By accessing or using the Leadron platform ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

Leadron provides a revenue orchestration platform that includes lead management, partner channel management, AI-powered agents, workflow automation, telecommunications (voice, SMS, and messaging), analytics, and related tools for businesses.

The Services include access to telephony features powered by Twilio, Inc., including SMS messaging, voice calls, voicemail drops, and phone number provisioning, subject to your subscription plan and applicable usage limits.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

To access the Services, you must create an account. You agree to:

• Provide accurate, current, and complete registration information.

• Maintain the security of your password and accept responsibility for all activities under your account.

• Promptly notify us of any unauthorized use of your account.

• Not share your account credentials with others or allow multiple people to use the same account.

We reserve the right to suspend or terminate accounts that violate these Terms.

Certain features of the Services require a paid subscription. By subscribing, you agree to:

• Pay all fees according to the pricing plan selected at the time of purchase.

• Authorize us to charge your designated payment method on a recurring basis.

• Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan.

Telephony Usage — voice minutes, SMS segments, and phone number fees may incur additional usage-based charges beyond your plan allocation. Current rates are available in your account billing dashboard.

Cancellation — you may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

Price Changes — we may change our prices with at least 30 days' notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.

You retain ownership of all data you upload, create, or process through the Services ("Your Data"). By using the Services, you grant us a limited license to host, store, process, and display Your Data solely for the purpose of providing the Services.

We will not access, use, or disclose Your Data except as necessary to provide the Services, comply with the law, or as outlined in our Privacy Policy.

You are responsible for the accuracy, quality, and legality of Your Data and the means by which you acquire it.

The following terms apply to your use of SMS, voice calling, voicemail, and other telecommunications features available through the Services:

6.1 Consent & Compliance — You represent and warrant that you have obtained all necessary prior express written consent from each recipient before sending any SMS messages, making voice calls, or leaving voicemails through the Services. You are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable federal, state, and international telecommunications regulations.

6.2 Prohibited Messaging Content — You may not use the messaging features to send: (a) messages to recipients who have not provided explicit consent; (b) content that is deceptive, fraudulent, or misleading; (c) content related to illegal substances, firearms, or other prohibited goods; (d) content containing hate speech, threats, or harassment; (e) SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco) in violation of carrier policies; (f) phishing or social engineering messages; or (g) any content that violates applicable carrier guidelines or Twilio's Acceptable Use Policy.

6.3 Opt-Out Requirements — All SMS messages sent through the Services must include clear opt-out instructions. You must honor all opt-out requests immediately. The platform automatically processes STOP, UNSUBSCRIBE, CANCEL, END, and QUIT keywords. You may not send messages to any number that has opted out unless the recipient provides new express written consent.

6.4 Message Frequency & Disclosure — You must clearly disclose the expected message frequency to recipients at the time of consent collection. You must also disclose that message and data rates may apply. Example disclosure: "You will receive [frequency] messages from [Company]. Msg & data rates may apply. Reply STOP to unsubscribe."

6.5 Caller ID & Identification — All messages and calls must clearly identify you or your business. You may not spoof, mask, or misrepresent the originating phone number or sender identity.

6.6 Quiet Hours — You must not send non-emergency SMS messages or make non-emergency calls outside of 8:00 AM to 9:00 PM in the recipient's local time zone, unless the recipient has explicitly consented to receive messages at other times.

6.7 Record Keeping — You must maintain records of consent for each recipient, including the method of consent, timestamp, and the specific language to which the recipient consented. Leadron provides tools to assist with this, but you are ultimately responsible for maintaining adequate records. Consent records must be retained for a minimum of 5 years.

6.8 Carrier Compliance — Messages sent through the Services are transmitted via A2P (Application-to-Person) channels registered with major U.S. carriers through The Campaign Registry (TCR). You agree to provide accurate campaign registration information and to comply with all carrier requirements and content policies.

6.9 Suspension for Violations — We reserve the right to immediately suspend or terminate your access to messaging features if we determine, in our sole discretion, that you are violating these terms, applicable law, carrier policies, or Twilio's Acceptable Use Policy. We may also be required to suspend messaging at the direction of carriers or our telecommunications provider.

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights.

• Upload or transmit malicious code, viruses, or harmful content.

• Attempt to gain unauthorized access to the Services or related systems.

• Use the Services for unsolicited bulk communications (spam), including unsolicited SMS messages or robocalls.

• Send SMS or voice messages without proper consent from the recipients.

• Resell, sublicense, or redistribute the Services without our written consent.

• Reverse-engineer, decompile, or disassemble any part of the Services.

• Interfere with the integrity or performance of the Services.

We reserve the right to investigate and take appropriate action against violations, including account suspension or termination.

The Services, including all software, designs, text, graphics, and other content, are owned by Leadron and protected by intellectual property laws.

These Terms do not grant you any right, title, or interest in the Services except for the limited right to use them in accordance with these Terms.

You may not use our trademarks, logos, or brand assets without prior written permission.

We strive to maintain 99.9% uptime for our Services. Scheduled maintenance windows will be communicated in advance when possible.

We are not liable for any temporary unavailability due to maintenance, updates, or circumstances beyond our reasonable control (force majeure).

Telephony services are dependent on third-party carriers and infrastructure. While we strive for high availability, message delivery and call connectivity are subject to carrier network conditions.

Enterprise customers may be eligible for a Service Level Agreement (SLA) with guaranteed uptime and remedies for downtime.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADRON SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

WITHOUT LIMITING THE FOREGOING, WE ARE NOT LIABLE FOR ANY FAILED MESSAGE DELIVERIES, CARRIER FILTERING, OR DELAYS IN SMS OR VOICE TRANSMISSIONS CAUSED BY THIRD-PARTY CARRIERS OR INFRASTRUCTURE OUTSIDE OUR CONTROL.

You agree to indemnify, defend, and hold harmless Leadron and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services.

• Your violation of these Terms.

• Your violation of any third-party rights.

• Your Data or any content you submit through the Services.

• Your use of the SMS, voice, or messaging features, including any claims arising from non-compliance with the TCPA, CAN-SPAM, or any other applicable telecommunications law.

• Any messages or calls you send through the Services without obtaining proper prior consent.

Either party may terminate these Terms at any time by providing written notice.

Upon termination, your right to use the Services ceases immediately. We will make Your Data available for export for 30 days following termination, after which it may be permanently deleted. Phone numbers provisioned through the Services will be released after the export period.

Sections that by their nature should survive termination will survive, including Intellectual Property, Limitation of Liability, Indemnification, SMS & Messaging Terms, and Governing Law.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. We will notify you of material changes by email or through the Services at least 30 days before they take effect.

Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

If you have questions about these Terms, please contact us at:

Email: legal@leadron.io

Address: Leadron, Inc.

For questions specifically about SMS or messaging, contact us at privacy@leadron.io or reply HELP to any message received from a Leadron-powered number.